We want every Grab My Deals customer to receive the product, service or experience they purchased.
Our Purchase Protection process helps when there is a problem with a voucher, a business cannot honour a purchase, or assistance is required with an unresolved transaction.
Some Grab My Deals offers may include special promotional pricing, bonus value or inclusions available for a particular promotional period.
Where New Zealand gift-card expiry rules apply, eligible vouchers sold on or after 16 March 2026 must remain redeemable for at least 3 years from the date of sale. Some types of vouchers may be excluded from these rules.
Purchase Protection claims become available 6 months after the promotional deal expiry date. If your eligible voucher remains unused at that time, a Make Claim button will automatically appear beside the voucher in your account.
Why is there a 6-month waiting period?
Your voucher may include a promotional deal price that is
available until the stated deal expiry date. After that date,
the promotional offer may have ended, but the voucher may
still have value. The business may agree to honour the voucher,
or allow you to use its remaining value towards the regular
retail price and pay any difference.
We therefore allow a 6-month period after the promotional deal expires for you and the business to use or resolve the voucher. If the voucher remains unused after this period, an eligible Purchase Protection claim can be made. If approved, Grab My Deals Credit may be issued, which can be used towards another eligible purchase on Grab My Deals.
If you have an issue that needs attention before the claim option becomes available, please Contact Us .
If a participating business closes, cannot provide the purchased product or service, or refuses to honour a valid voucher without a lawful reason, please contact Grab My Deals.
We will review the purchase and work with the customer and business to resolve the issue.
Grab My Deals may hold funds relating to unredeemed purchases rather than immediately paying those funds to the participating business.
This helps us manage valid redemptions, customer claims, disputes, refunds and other obligations.
Vendor payments and customer remedies are administered in accordance with the applicable deal terms and New Zealand law.
Restaurant, massage, beauty and other booking deals may operate differently from standard voucher purchases.
Where a booking fee applies, the amount will be clearly displayed before the customer confirms the booking. Any remaining amount payable directly to the business will also be shown.
Cancellation, rescheduling and no-show conditions may apply and will be displayed with the applicable deal or booking.
Please review the deal and booking conditions before purchasing, provide accurate information, present your voucher where required and contact us promptly if there is a problem.
Participating businesses must honour valid purchases in accordance with their advertised terms and applicable law, and remain responsible for the quality, safety and delivery of their goods and services.
Grab My Deals operates as a promotional marketplace connecting customers with participating businesses.
We assist with customer support and dispute resolution where appropriate, while participating businesses remain responsible for supplying their advertised goods and services.
Have your order number or voucher code ready and we'll look into it for you.